1. Warranty Coverage

We offer a warranty on all our products to ensure their quality and performance. The warranty covers:

  • Best Selling Paper: We guarantee that our paper products are free from defects in materials and workmanship. If you find any issues such as tearing, uneven texture, or ink bleed-through within 30 days of purchase, we will replace the product.
  • Gift with Purchase: Gifts provided with your purchase are guaranteed to be in perfect condition upon delivery. If any gift item is damaged or defective upon arrival, we will replace it at no additional cost.
  • Bottled Fountain Pen Ink: Our bottled ink is guaranteed to be of the highest quality. If you encounter any issues such as leaking bottles, poor ink performance, or manufacturing defects, you are eligible for a replacement or refund within 30 days of purchase.

2. How to Request a Warranty Claim

If you believe you have received a defective product or are experiencing issues with any of our products, please follow these simple steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer service team at support@rynvox.xyz within 30 days of receiving your product.
  2. Provide Proof of Purchase: To process your warranty claim, please include your order number and any relevant photos or descriptions of the issue with the product.
  3. Return Process: If necessary, we may ask you to return the defective product. We will provide a return shipping label for your convenience, and once the product is received, we will send you a replacement or issue a full refund.

3. Exclusions from Warranty

Our warranty does not cover the following:

  • Products that have been damaged due to misuse, improper storage, or handling.
  • Normal wear and tear, especially for paper products or ink bottles that have been used beyond the intended purpose.
  • Any claims made after the 30-day warranty period.
  • Damage caused during shipping if the claim is not reported within 7 days of delivery.

4. Refunds and Replacements

If your warranty claim is approved, we will offer you a choice between:

  • Replacement: We will send you a new product at no additional cost.
  • Refund: If a replacement is unavailable, we will issue a full refund to the original payment method used.

5. Contact Information

If you have any questions or need assistance with your warranty claim, please don’t hesitate to get in touch with us: